F A Q

 What are the factors that affect the speed of ADSL connection?
1. Bad wiring causes weakness of the ADSL signal. Also the quality of electrical wires used could cause some speed connectivity problem. Therefore advised that ADSL wires be independent.

2. Worms and Trojan horses cause many problems by replicate themselves in the system and utilize the resources. So, you have to remove them from the computer.

3. Keeping the modem connected for a long time could cause some weakness in transferring data process. So it’s advised to turn of the modem for 5 minutes the turn it on again. Many of ADSL problems could be solved by rebooting the modem.

4. Updating process from some programs (windows and antivirus).

5. Periodic maintenance for your computer helps you in maintaining the quality and the connection speed.

6. Make sure the ADSL line speed by the STC to be equal to the speed of your subscription.

7. Remember, speed is distributed in devices connected to the modem.

8. Encrypting the wireless network helps you in managing the number of the connected devices and also helps in dividing speed for them.

 What are the factors affect breaking the ADSL connection?
1. Connecting telephone line and modem to the splitter properly.

2. Extending telephone wires badly causes a disconnection in the ADSL signal. Also making sure that the length of the wire to the modem does not exceeds 50 meters to ensure the quality of the connection.

3. Connecting modem on 220V and be completely separate in the wrist.

4. Verifying that the modem is functioning properly and excellent, be examined in the line of ADSL line.

5. If the problem persists and verify all the points mentioned, please contact 904.

 Query about how to check the balance?
By visiting the URL
http://setup.awalnet.net.sa/usercheck/account/english/Default.asp and entering the user name and password, you can check all the information of your subscription.

 How to hold the subscription and the time limit?
By visiting the URL
http://setup.awalnet.net.sa/usercheck/account/english/Default.asp and enter the user name and password, you can click on holding button and hold your account.

 How to change the password of the subscription?
By visiting the URL
http://setup.awalnet.net.sa/usercheck/account/english/Default.asp and entering the user name and password, you can simply change your password from there.

 What is difference between bit & Byte?
In computer systems data is treated as signals representing 1’s and 0’s equivalent to an electric pulse of 5 V or 1 V. The Byte is a unit of 8 bits.

 What is DNS?
Domain Name System (DNS) is a protocol that translates domain names, readable by humans, into IP addresses that computers understand. Also it translate IP addresses into domain names.

 What is the IP address?
IP addresses are used in Local Area Network and the Internet, so every computer has its own unique IP address. No two computers have the same IP address in the same network. So the IP address is similar to a phone line, a person cannot have the same phone number as the other person in the same geographic location. Duplicate IP addresses in the same network will interrupt computer communications including the Internet.

 What is the Domain name?
A domain name is the text name corresponding to the numeric IP address of a computer on the Internet. A domain name must be unique. Internet users access the website usually by using the domain name. A domain name can be for instance: awalnet.net.sa.

 What is the Proxy?
Proxy is a server placed between a user's machine and the Internet. It can act as a firewall to provide protection, as a cache area to speed up web page display and as a filter to prevent the user to access websites with inappropriate material.

 What is the MTU?
Maximum Transmit Unit, is a unit to measure packet size. Different network types can deal with different packet sizes.


   
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