Customer Care: AwalNet Priority 

At AwalNet, we are passionate about Customer Care. That’s why we provide single-point-of-contact, specialized support and efficient problem resolution. You make one call and we take care of the rest.

  We’re Always Available

AwalNet’s Customer Care Team is available in English and Arabic, 24 hours a day, 7 days a week, 365 days a year.

  Aggressive Service Standards Support our Commitment

• Focus on first call resolution

• Aggressive Mean-time to repair objectives

• High standards for priority escalation

• Your Trusted Advisor

• At AwalNet, we are committed to supporting your business:
  - We understand your business challenges
  - We offer innovative solutions to help your Business succeed

  Trained Specialists

When you call, you will always be answered by a highly trained Customer Care Specialist who will work quickly to resolve the issue to your satisfaction.

Our Customer Care Specialists undergo intensive, hands-on training including a comprehensive certification exam before being placed on the job. As part of AwalNet’s proactive approach to service, our Specialists also receive ongoing training on products, processes and Customer Care functions, so their skills are always up-to-date.