 Managed Services
Today companies need to place increased focus on their core activities and strengths. As IT is proven to be a business enabler, it makes good business sense to utilize the skills of the IT workforce in ways that will support business objectives and maximize the return on IT investments. A good way to achieve this is by entrusting “Managed Network Service” the day-to-day management and support of the entire IT infrastructure to a strategic partner with the proven skills and expertise to ensure that a highly responsive and dependable computing service is delivered throughout the business.
Managed services are rapidly replacing conventional IT management tools and outsourcing arrangements because they provide a more cost-effective method of managing and protecting enterprise networks, security, systems and applications.
MNS (Managed Network Service)
managed Network service(MNS) and the processes that will be used to provide basic monitoring, management and SLA of Customer’s WAN & LAN connectivity. This service with all Systems, procedures, and SLAs provided by partnering with the world leader in Managed Service called HCL.
Managed Network Service (MNS) includes the following:
• 24*7 Monitoring and Alerting of Customer internet links.
• Reporting and Bandwidth Analysis.
• Performance Management.
1- Monitoring and Alerting
• AwalNet provides 24*7 supports for proactive monitoring of customer network connectivity.
• Opening and closure of trouble ticket in case of link failure.
• Generations of threshold alarms as defined and agreed by
AwalNet and Customer team. Example threshold based incidents on CRC, reliability of the link, routers CPU.
• Proper escalation of ticket as per best timings defined and agreed by AwalNet and Customer team.
• Availability and accessibility of all kinds of reports from consolidate portal my Dashboard.
• Reporting on bandwidth analysis.
2- Reporting and Bandwidth Analysis
• Reporting
Dashboard is a web based reporting tool provided to the customer
for bringing more transparency in the service delivered. For any
given time interval the customer will be able to view the down
tickets; tickets that are closed and threshold violation tickets in
Dashboard.
AwalNet can provide customer with a customized web page where
users can link to a variety of applications. Users will have the
following access as a minimum:
Web URL for My Dashboard: https://www.mydashboard.net
a) Read-only access to the trouble tickets.
b) Read-only access to threshold based incident tickets.
c) Access to Customer internet links Health and reports.
• Bandwidth Analysis
To overcome different kinds of issues related to Application, AwalNet has Smart Manage an network intelligence bandwidth analysis tool of its own which provide application wise / user wise /bandwidth wise / department wise reports.
3- Performance Management
• Quality of Service (QoS ) Policy Design
• Application wise response time monitoring:
• Applying (QoS) Policies
1- Traffic Prioritization.
2- Traffic Policing.
• Analyzing effectiveness
AwalSecure ( Managed Security Services)
AwalSecure Implementing and operating today's advanced security infrastructure can be a daunting task. The days of only needing a good firewall and some antivirus software to secure your business are long gone. Today, most business have to employ multiple layers of defence throughout their networks to effectively mitigate the risks associated with doing business on the internet.
Features
• Real-time performance monitoring
• Monitoring and Management Automatic trouble ticketing
• Traffic Management
• Equipment Monitoring
• Extensive Reporting
• Beast of bread in Managed Services
• Flexibly business model
• International Partner
Competitive Advantage
• International Partners. This service is the fruit of out partnership with specilized international companies.
• The largest ISP in the Kingdom
• Existing, infrastructure, technology, resources and strong team
• The preferred services provider for leading financial institute in the country
• High quality of services |
